Windows

A great way to troubleshoot Windows issues is by starting with a clean boot: http://support.microsoft.com/kb/929135/

Generic troubleshooting: https://planetaryannihilation.com/support/troubleshooting/

Windows System Requirements

MinimumRecommended
Windows 7 Service Pack 1Windows 10 latest

Update Your Windows GPU Drivers

Please make sure your graphics drivers are up to date by downloading your drivers directly from the graphics card manufacturer websites. Drivers from Windows laptop manufacturer websites are often outdated.

Alternatively use the graphic card manufacturer auto detection and update tools:

Multiple GPUs or Switchable Graphics

If your gaming laptop or desktop has multiple graphics cards, please make sure you have updated drivers for both cards and that you have configured both PA and CoherentUI to run on your high performance dedicated GPU.

Windows Planetary Annihilation Data Directory

The default location is in your local app data directory:

%LOCALAPPDATA%\Uber Entertainment\Planetary Annihilation
C:\Users\YOURUSERNAME\AppData\local\Uber Entertainment\Planetary Annihilation

Your user AppData directory is hidden by default so you have a couple of options:

Windows Incompatible Software

ASUS / ROG GameFirstMay cause network lag resulting in unit stutter / jumps with both online and offline servers.
Firewall / Security Suites
May cause connection failures and crashes.

Disable or add exceptions for SSL / protocol scanning / filtering for PA.exe, server.exe and CoherentUI_Host.exe

ESET: https://support.eset.com/en/kb5833-manage-protocolssltls-filtering-in-eset-windows-home-products
Kaspersky: https://support.kaspersky.com/12684#block2
On Screen Displays (OSD)May cause black screens and crashes.

MSI Afterburner / Rivatuner
ASUS / ROG Sonic Radar
3D API / OpenGL InterceptorsMay cause black screens and crashes.

Lucid Virtu MVP
Sound EnhancersMay cause no sound.

ASUS Sound Studio
Nahimic for Gamers

Windows Crash Dumps

PA generated crash reports with logs (and dxdiag on windows) are usually automatically uploaded to our crash reporting system.

When reporting crashes it also helps if you include the crash ID from your logs (same as the filename of the generated minidump):

xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx.dmp


The default location for crash dumps generated by PA is now the logs directory in your Planetary Annihilation data directory.

The environment variable MINIDUMP_DIRECTORY can be used to change the location where PA crash minidump files are saved and will also generate more detailed (and larger) minidump files similar to the new --enable-detailed-minidump command line option.

Windows Error Reporting (WER)

The default location for mini crash dumps created by Windows Error Reporting (WER) is:

  • %LOCALAPPDATA%\CrashDumps\

WER crash dump files are named like:

  • PA.exe.NNNNN.dmp

Windows Environment Variables

To set environment variables on Windows use:

  • Control Panel > System > Advanced system settings > Environment Variables (or search for environment variables if using Windows 10).
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